At Jocelynepve, we are committed to providing you with the best shopping experience. That includes ensuring that your order is delivered to you quickly and safely. Below is our shipping policy for all domestic and international orders.
Domestic Shipping:
We offer free standard shipping for all orders within the United States. Orders are typically processed within 1-3 business days from the time the payment is confirmed. After processing, your order will be shipped and should arrive within 5-7 business days, depending on your location.
We also offer expedited shipping options for an additional fee. The delivery time for expedited shipping is typically 2-3 business days.
Once your order has shipped, you will receive a tracking number via email so you can monitor the status of your shipment.
International Shipping:
For customers outside the United States, we offer international shipping at competitive rates. Delivery times vary depending on your location, but international shipments typically arrive within 7-14 business days. Customs and import duties may apply, and these charges are the responsibility of the customer.
Please note that we are unable to offer free shipping for international orders at this time.
Shipping Delays:
While we make every effort to ensure your order is shipped on time, certain circumstances may cause delays, such as high demand, weather conditions, or issues with the carrier. If your order is delayed, we will notify you as soon as possible with an updated delivery estimate.
Refund and Return Policy
Returns:
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return it within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and with all tags attached.
To initiate a return, please email us at assistanceline@jocelynepve.com with your order number and reason for the return. Our customer service team will guide you through the return process and provide you with a return shipping label.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the item you want. We cannot process direct exchanges but are happy to refund your original purchase once it has been returned.
Refunds:
Refunds are processed once we receive the returned item and verify its condition. The refund will be issued to the original payment method. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your bank’s processing time.
Non-returnable Items:
Some items, such as personalized or custom products, cannot be returned or exchanged unless defective. If you believe your item is defective, please contact us immediately, and we will provide assistance.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will resolve the issue promptly by offering a replacement or a refund.
