At Jocelynepve, we respect the privacy of our customers and are committed to protecting your personal data. This Data Protection Policy outlines how we collect, use, store, and protect your information when you shop with us. Our goal is to ensure that your personal data is handled in a transparent, secure, and responsible manner.
This policy is in compliance with data protection laws, including the General Data Protection Regulation (GDPR), and applies to all customers who interact with our website, products, and services.
1. Information We Collect
We collect several types of personal information in order to process your orders, provide customer service, and improve your shopping experience. The information we collect may include:
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Personal Identification Information: Name, email address, shipping address, phone number, etc.
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Payment Information: Credit card details or other payment method information.
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Order Information: Product details, order history, shipping preferences, etc.
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Technical Information: IP address, browser type, device type, and usage data from your interactions with our website.
We collect personal data directly from you when you make a purchase, sign up for our newsletter, or engage with our website in any other way.
2. How We Use Your Information
We use your personal data for the following purposes:
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Order Processing: To process and deliver your orders, handle payments, and manage returns.
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Customer Service: To respond to your inquiries, resolve any issues, and provide after-sales support.
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Marketing: To send you promotional emails, product recommendations, and updates on new arrivals (only if you have opted in).
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Improvement of Services: To analyze customer feedback and improve our products, website functionality, and user experience.
We will not use your personal data for purposes other than those stated above unless we have your explicit consent.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted service providers, such as payment processors, shipping carriers, and marketing partners, to help us deliver our services to you.
We ensure that these third parties comply with our data protection standards and only use your information to perform the services they are contracted to provide.
4. Data Security
We implement strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to ensure that your payment and personal details are transmitted securely.
Despite our best efforts, no data transmission or storage method can be completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights
You have the following rights regarding your personal data:
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Access: You can request access to the personal data we hold about you.
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Rectification: You can request that we correct any inaccurate or incomplete data.
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Erasure: You can request that we delete your personal data (under certain conditions).
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Restriction of Processing: You can request that we limit the processing of your data in certain situations.
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Data Portability: You can request that we provide your data in a structured, commonly used format.
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Withdrawal of Consent: You can withdraw your consent for us to process your data at any time.
If you wish to exercise any of these rights, please contact us at assistanceline@jocelynepve.com.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and help us remember your preferences, login information, and shopping cart. You can control cookie settings through your browser.
7. Changes to this Policy
We reserve the right to update this Data Protection Policy as needed to comply with legal requirements or improve our practices. We will notify you of any significant changes by posting an updated policy on our website.
